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About the Course

Now available in SPANISH!

We offer California responsible sales and service online training. Our online seller/server training course is designed to promote the legal and responsible sale and service of alcoholic beverages in California.

RBS training is for anyone selling alcoholic beverages in a store or serving drinks in a bar or restaurant. Bartenders, waiters, and their managers who are RBS certified are more successful in stopping underage drinking and in recognizing the signs of intoxication.

Our online course focuses on the skills and techniques used to recognize the signs of intoxication and how to intervene to keep your patrons and establishment safe. The training also covers underage drinking, ID checking, and much more.

Food Handler & RBS Alcohol Server Combo Available- $19.95 with Code: COMBO

Course Features

Our online training course is a 1.5 hour interactive course with full audio narration and engaging real-world scenarios for the best user experience and information retention. Our training course works on all computer devices including: smart phones, tablets, laptops, and PCs. If needed, you can conveniently switch back and forth between your phone (or tablet) and your computer, while taking the course, and you will always be returned to your most recent progress. Once you create an account you can log in from any computer or mobile device and train anytime, anywhere.

You have 6 months from enrollment to complete this course. You can log in and out of your training account and your place in the course will be saved.

At the conclusion of the course and the 30 multiple choice question practice exam, you will be able to print your exam instructions.

Course Outline

Our online California Alcohol Seller/Server Training Course contains four units of instruction, a course review, a supplement covering alcohol sales and service laws specific to California, and an online final exam. Below is a detailed course outline of topics covered in the course.


Introduction

Topics in this Lesson:

  • How This Course Works
  • Key Terms
  • California ABC

Unit One - Responsible Alcohol Sales

Topics in this Lesson:

  • Five Responsibilities as a Seller
  • T.R.A.C.E
  • Three Kinds of Duties: Legal, Company, and Professional
  • Unit Review
  • Knowledge Assessment

Unit Two - Minors and Age Verification

Topics in this Lesson:

  • California Regulations Regarding Minors
  • Is Your Customer of Age?
  • ID Validation
  • Checking an ID
  • Refusing an ID
  • Incident Log
  • Compliance Checks
  • Unit Review
  • Knowledge Assessment

Unit Three - The Physical Effects of Alcohol

Topics in this Lesson:

  • Alcohol Absorption
  • Blood Alcohol Concentration
  • Absorption Triggers
  • Common Diseases and Disorders
  • Alcohol and Drugs
  • Alcohol Consumption Myths
  • Acute Alcohol Poisoning
  • Drink Tampering
  • Unit Review
  • Knowledge Assessment

Unit Four - Intoxication

Topics in this Lesson:

  • Recognizing Intoxication
  • Observing Your Customers
  • Indicators of Intoxication
  • Tolerance
  • Go, Slow, No Technique
  • Drinking and Driving
  • Designated Driver Programs
  • Handling Aggressive Customers
  • Unit Review
  • Knowledge Assessment

Unit Five - California Alcohol Laws and Regulations

Topics in this Lesson:

  • Impact of Alcohol Sales
  • Costs to the Community
  • Selling to Minors
  • Selling to Intoxicated Persons
  • Three Kinds of Drugs
  • Refusing a Sale
  • Cannabis
  • Disorderly or Disruptive Premises
  • Retail Operating Standards
  • Violation Penalties
  • Gender Discrimination
  • Unit Review
  • Knowledge Assessment

Practice Exam

  • 30 multiple-choice questions

Certificate of Completion

Upon successfully completing our California RBS course and final exam, you will be able to immediately print your certificate of completion. It will also be emailed to you.

Your certification is valid for 2 years from the date of course completion.

If you work in a mandatory city or county you may be required to carry your certification while selling and/or serving the alcoholic beverages.

If you lose your RBS certificate and need a replacement, you can log back into your account and print additional copies.

RBS Training Requirements

RBS training is not mandatory at the state level, however many cities and counties have made RBS training mandatory. Depending on the city or county you work in you may be required to complete an RBS program. Your employer may also mandate RBS certification as a requirement for employment.

Below are some areas that require training, but please check your local ordinances to see if RBS alcohol training is required in order to be employed at a liquor establishment.

  • City of Ventura
  • City of Rohnert Park
  • City of Newport Beach
  • City of Salinas
  • Alameda County
  • Orange County
  • City of Berkeley

RBS Program Provider

Although the California ABC no longer has a process for approving RBS providers, we continue to meet all the requirements of the State of California providing the SureSell RBS Training course. You can view the California RBS program provider list on the California ABC website.